Junior Infrastructure Consultant

Role

Junior Infrastructure Consultant

Location

Kochi, Kerala, India

Experience

0 - 2 Years

Qualification

B. tech Computer Science / Masters in Computer Application or Any Engineering Degree

Added Advantage

Red-hat Certification or Linux Fundamentals Course completed

Job Description

• Develop a good understanding of our web hosting products features and use cases
• Understand the main competitors and make weekly marketing plans and targets
• Post promotion articles on target websites and platforms
• Answer to live chats and Level I technical tickets from customers
• Help manage community efforts with user groups
• Create new contacts, converting contacts into leads, and converting leads to clients.
• Carry out tasks under the supervision of mentor
• Identification of various server issues and act according to the guidelines
• Documentation of issues

Skills Required

• Excellent written and verbal communication skills
• Ability to convince customers regarding services and the effort cost by means of sales skills and technical skills
• Ability to handle English language as if it is your first language.
• General knowledge of Networking, Hardware, software and other emerging tools in the field of Infrastructure management
• Proficient in Linux and web-hosting field
• Good knowledge about Public Cloud and emerging cloud tools - Purpose and use cases
• Good Knowledge on Web server, Mail server, DNS, FTP, SSH
• Good understanding about usage and purpose of Firewalls
• Good Team player - Able to work independently and well on a team.
• Caring and no bossy attitude.
• Willingness to share your knowledge with your colleagues.
• Passion to excel in whatever you do.
• Creative thinking and ability to ‘think outside the box’ are ESSENTIAL.
• Honesty and Integrity
• The ability to respond effectively under pressure.