Why My Order Is Marked As Fraud?

2016-09-24 Technical Tips

In order to fight with fraud orders and offer our customers a secure & abuse free service, we use Maxmind plus FraudRecord as our fraud detection system, all orders are manually reviewed by our expert staff in order to determine the threat level. Sometimes Maxmind might flag legitimate orders as fraudelent. In this case please make sure you follow these steps:

  1. Make sure you are not using an open proxy or VPN when placing your order.

  2. Provide correct address details. Make sure you provide the billing address of where you currently live. For example if you live in China and your billing address is USA, enter your Chinese address.

  3. Make sure the Province/State and City name are correctly spelled.

If you still face problems ordering please contact our 24/7 customer support at [email protected]